Dreamfoam Bedding takes great pride in offering our customers the absolute best customer service in the industry. At times, even the highest quality products may fail and show early signs of wear, or a manufacturer defect. All products that are sold on Amazon by Dreamfoam Bedding are covered in warranty by Dreamfoam Bedding. Our products come with a 10 or 20 year limited warranty depending on the model you purchase. If a defect occurs during the warranty period, Dreamfoam Bedding will repair or replace (at our option) the defective product within a reasonable period of time.
Dreamfoam Bedding stands behind every mattress set that we sell. If, however, you do discover a defect in your mattress, box spring or foundation, simply contact the retail store where you purchased your sleep set.
If a defect occurs during the warranty period, Dreamfoam Bedding will repair or replace (at our option) the defective mattress and/or box spring/foundation within a reasonable period of time. If a mattress inspection is required a local third-party inspector will be used. Payment of the inspector is the responsibility of the customer and will be refunded if he/she concludes there is a warranty issue. In order for this limited warranty to be valid, you must:
1) Be the original consumer purchaser.
2) Provide a copy of the original store receipt, or other proof of date, place of purchase and purchase price.
If identical materials are not available at the time of product service, Dreamfoam Bedding reserves the right to substitute material of equal or higher value. You will be responsible for transportation costs of the product to and from the store or factory.
Your warranty does not cover products found to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or materials. Please refer below to Dreamfoam Bedding "Do’s and Don’ts of Bedding Care".